1. Introduction
Choice2mobile Technology Limited, trading as Wifiber, is a telecommunications infrastructure provider in Nigeria regulated by the Nigerian Communications Commission (NCC). These Terms of Service ("Terms") constitute a legally binding agreement between you and Wifiber governing your access to and use of our internet services, subscriber portal, and mobile application (collectively, the "Services").
This Code of Practice is issued under the Consumer Code of Practice Regulations 2007 and applies to all service and product offerings including software, websites, social networks, app stores, and updates. By accessing the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use immediately.
2. Effective Date
These Terms were first effective 13 December 2023 and were last updated 1 August 2025. All subscribers — existing and new — who use the Services after this date are bound by the current version. We will notify you of material changes as described in Section 17.
3. Account Access & Credentials
Admin-created accounts. Wifiber does not offer public self-registration. Subscriber accounts are created exclusively by authorised Wifiber administrators. Your login credentials (username and temporary password) are communicated to you directly through our approved channels after your service contract is established.
- You are responsible for keeping your credentials confidential and for all activity that occurs under your account.
- You must update your password upon first login and must not share credentials with any third party.
- If you suspect unauthorised access, you must notify us immediately at support@wifiber.ng.
- We reserve the right to reset or revoke credentials if we detect misuse or a security risk.
Wifiber cannot be held responsible for any loss arising from your failure to protect your login credentials.
4. Acceptable Use & Prohibited Conduct
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Services for any illegal activity or to violate any applicable law or regulation.
- Attempt to gain unauthorised access to other accounts, systems, or networks connected to our Services.
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the application.
- Use automated tools, bots, or scripts to access or interact with the Services without written permission.
- Upload, transmit, or distribute viruses, malware, or any harmful software.
- Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
- Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Services.
Wifiber reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision.
5. Provision of Information to Consumers
5.1. Wifiber shall, upon request, provide a copy of the contract or agreement for the provision of services. Such contracts shall be written in clear, plain language.
5.2. Copies of duly approved Individual Codes of Practice shall be made available to consumers on request.
6. Consumer Education
Wifiber proactively educates consumers through its website, mobile application, social media platforms, and customer service channels on consumer rights, available services, pricing structures, and how to lodge complaints.
7. Pricing and Billing
All charges for services shall be clearly communicated to consumers before subscription. Billing shall be conducted in accordance with agreed terms.
- 7.1. Consumers shall receive clear and itemised billing information accessible through the Wifiber subscriber portal and mobile application.
- 7.2. Any changes to pricing shall be communicated at least 30 days in advance via email, in-app notification, or SMS.
- 7.3. Billing disputes shall be acknowledged within 24 hours and resolved within 14 working days of being reported.
- 7.4. Subscription plans are billed in accordance with the plan period (monthly or otherwise). Renewal terms are displayed within the application before each renewal cycle.
8. Payment Processing & Third-Party Gateways
Wifiber uses third-party payment processors to handle subscription payments made through the application. These processors may include, but are not limited to, Paystack and Flutterwave (or other NCC-approved gateways). By making a payment through the application, you also agree to the terms and privacy policies of the relevant payment processor.
- Wifiber does not store full card numbers or bank account details on its servers. Payment card data is transmitted directly to the payment processor using encrypted channels.
- Transaction confirmations and receipts are generated by Wifiber's system and are accessible within the app after each successful payment.
- If a payment fails, you will be notified within the application and by email. Wifiber is not responsible for failures or delays caused by third-party payment processors.
9. Subscription Pause & Plan Changes
Eligible subscribers may temporarily pause their active subscription through the application, subject to the following conditions:
- Pause requests must be submitted through the subscriber portal and are subject to Wifiber's pause policy, including applicable annual quota limits.
- Subscription expiry dates will be adjusted to reflect the approved pause period.
- Plan upgrade or downgrade requests are subject to proration and the terms communicated at the time of the change request.
- Wifiber reserves the right to reject pause or change requests that do not meet eligibility criteria.
10. Consumer Complaints
Wifiber maintains effective, transparent, and easily accessible mechanisms for receiving and resolving consumer complaints.
- All complaints submitted through the application's support ticket system, by email at support@wifiber.ng, or through other approved channels will be acknowledged within 24 hours.
- Complaints shall be resolved within 7 working days unless otherwise communicated to the consumer with a revised timeline.
- Where a complaint cannot be resolved to the consumer's satisfaction, the consumer may escalate the matter to the NCC.
11. Account Suspension & Termination
By Wifiber: We reserve the right to suspend or terminate your account and access to the Services at any time, with or without notice, if:
- You breach any provision of these Terms.
- Your subscription lapses or payment is not received after due notice.
- We are required to do so by law or regulatory authority.
- We detect fraudulent, abusive, or harmful activity associated with your account.
By You: You may request termination of your account by contacting our support team. Account termination does not automatically entitle you to a refund for any unused subscription period. We will process account closure and data deletion in accordance with our Privacy Policy and applicable law.
Effect of Termination: Upon termination, your right to access the Services ceases immediately. Data retention after termination is governed by our Privacy Policy (Section 5).
12. Intellectual Property
All content, features, and functionality within the Wifiber application — including but not limited to text, graphics, logos, icons, images, audio clips, and software — are the exclusive property of Choice2mobile Technology Limited or its licensors and are protected by Nigerian and international intellectual property laws.
- You are granted a limited, non-exclusive, non-transferable licence to access and use the application solely for your personal, non-commercial use as a Wifiber subscriber.
- You may not copy, modify, distribute, sell, or lease any part of the application or its content without prior written consent from Wifiber.
13. Mobile Application & Software Updates
The Wifiber mobile application is available on iOS and Android platforms. By downloading and using the application, you agree to these Terms in addition to the terms of the Apple App Store or Google Play Store through which you obtained it.
- Wifiber may release updates to improve features, security, or performance. You are encouraged to keep the application updated to the latest version.
- We reserve the right to modify, suspend, or discontinue any feature of the application at any time with reasonable notice.
- The application may request access to certain device features (e.g., push notifications, internet connectivity) which are required for core functionality. These permissions are described in our Privacy Policy.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Wifiber shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including without limitation, loss of profits, data, use, goodwill, or other intangible losses — resulting from:
- Your access to or use of (or inability to access or use) the Services.
- Any conduct or content of any third party on the Services.
- Interruptions or delays in service caused by circumstances beyond our reasonable control (force majeure), including but not limited to acts of God, regulatory action, or network infrastructure failures.
- Unauthorised access to or alteration of your account due to your failure to maintain credential confidentiality.
Our total liability to you for any claim arising from these Terms shall not exceed the amount paid by you for the Services in the three (3) months preceding the claim.
15. Children's Use
The Wifiber subscriber application is intended for use by adults aged 18 years and above. Our Services are not directed to children under the age of 13, and we do not knowingly create accounts for or collect personal information from children under 13.
Since accounts are created exclusively by administrators for verified subscribers — who must be adults under their service contract — no minor can self-register for an account. If we become aware that a person under 13 is accessing the Services, we will take appropriate steps to restrict that access.
16. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict-of-law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
17. Changes to These Terms
Wifiber reserves the right to update or modify these Terms at any time. Material changes will be notified to subscribers at least 14 days in advance via in-app notification, email, or SMS. Continued use of the Services after the effective date of changes constitutes your acceptance of the revised Terms.
The current version of these Terms is always accessible at https://app.wifiber.ng/terms.html and within the application under Settings > Terms of Service.
18. Contact Us
For questions about these Terms or to exercise any rights described herein, please contact us:
- Email: support@wifiber.ng
- In-app: Settings > Support > Create Ticket
- Lagos office: 33, Akinola Adegunwa Street, Omole Phase 1, Lagos
- Abuja office: 2 Sirasso Crescent, Zone 7, Wuse 900287, Federal Capital Territory
- Lagos phone: 0201 888 3939
- Abuja phone: 0201 888 3931
- WhatsApp: 0916 835 2183
- Regulator: Nigerian Communications Commission (NCC) — www.ncc.gov.ng